Terms of Service for Zylu
Last updated on June 4, 2025
1. Acceptance of Terms
By accessing or using Zylu (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, you may not access the Service. These Terms constitute a legal agreement between you and Zylu ("we," "us," or "our").
2. Description of Service
Zylu is a global remittance platform that enables users to: • Send money internationally using digital dollars technology • Issue and manage virtual cards for global spending • Access instant settlement and zero FX spread services • Manage cross-border transactions and payments The Service provides remittance solutions, virtual card management, and financial services across multiple jurisdictions.
3. Eligibility and Account Requirements
To use our Service, you must: • Be at least 18 years old • Have legal capacity to enter into binding contracts • Provide accurate and complete information during registration • Comply with all applicable laws and regulations • Not be prohibited from using financial services in your jurisdiction • Complete all required identity verification procedures We reserve the right to refuse service to anyone for any reason at our discretion.
4. Digital Dollars and Virtual Card Services
Our Service includes digital dollars-based remittances and virtual card issuance: • Digital dollars transactions are subject to market conditions and regulatory requirements • Virtual cards are issued by our banking partners and subject to their terms • Transaction limits and fees may vary by jurisdiction • Card usage is subject to applicable laws and merchant acceptance • We reserve the right to modify or suspend these services at any time
5. Transaction Rules and Limits
All transactions through our Service are subject to: • Daily, weekly, and monthly transaction limits • Source of funds verification requirements • Anti-money laundering (AML) checks • Sanctions screening • Currency conversion rates and fees • Processing times and settlement periods We may adjust these limits and rules based on your account status and regulatory requirements.
6. Fees and Charges
Our fee structure includes: • Transaction fees for remittances • Virtual card issuance and maintenance fees • Currency conversion fees (if applicable) • Account maintenance fees • Additional service fees All fees are clearly displayed before transaction completion. We reserve the right to modify our fee structure with notice.
7. Compliance and Regulatory Requirements
Users must comply with: • Anti-money laundering (AML) regulations • Know Your Customer (KYC) requirements • International sanctions and embargoes • Local financial regulations • Tax reporting requirements • Cross-border transfer regulations We may require additional documentation or information to comply with these requirements.
8. Prohibited Activities
You agree not to: • Use the Service for illegal purposes • Attempt to circumvent transaction limits • Provide false or misleading information • Engage in money laundering or terrorist financing • Violate sanctions or embargoes • Interfere with the Service's operation • Share account credentials • Use the Service for unauthorized commercial purposes
9. Security and Account Protection
You are responsible for: • Maintaining the security of your account credentials • Reporting unauthorized transactions immediately • Keeping your contact information up to date • Using secure devices and networks • Enabling additional security features when available We are not liable for losses due to compromised account security unless caused by our gross negligence.
10. Intellectual Property
All content, features, and functionality of the Service are owned by Zylu and are protected by international copyright, trademark, and other intellectual property laws. You may not copy, modify, or distribute any part of the Service without our express permission.
11. Limitation of Liability
To the maximum extent permitted by law: • We are not liable for indirect, incidental, or consequential damages • Our liability is limited to the amount of fees paid in the last 12 months • We are not responsible for third-party actions or services • We do not guarantee uninterrupted or error-free service • We are not liable for losses due to market conditions or regulatory changes
12. Dispute Resolution
Any disputes arising from these Terms will be resolved through: • Good-faith negotiations • Mediation (if required) • Binding arbitration in accordance with international rules • Applicable law of the jurisdiction where the Service is provided You waive your right to participate in class action lawsuits.
13. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes through: • Email notifications • In-app notifications • Website announcements Continued use of the Service after changes constitutes acceptance of the new Terms.
14. Contact Information
For questions about these Terms, please contact us at: Zylu Email: support@zylufinance.com
By using Zylu, you acknowledge that you have read and understood these Terms and agree to be bound by them. If you do not agree to these Terms, please do not use our Service.